Shipping policy

At Umicellar, we ship worldwide with reliable carriers and clear delivery expectations. Below you'll find everything you need to know about how your order is processed, when it will arrive, and how to reach us if anything comes up.

Order Confirmation

As soon as you place your order, you'll receive a confirmation email with your order number and receipt. This means we've received your order and pre-authorised your payment.

If you don't see the confirmation email in your inbox within a few minutes, please check your spam or promotions folder. If it still hasn't arrived, email us at support@umicellar.com with the subject line "Order Confirmation Not Received" and we'll follow up right away.

Shipping Charges

We provide international shipping worldwide. Shipping charges are calculated at checkout based on the best available rates to your country.

Orders of $100 USD or more ship free, worldwide.

Handling & Delivery Times

Handling time: 0–1 business day (Monday to Friday). Most orders are dispatched on the same day they’re placed.

Delivery time: 3–21 business days, depending on your location and the best available shipping options for your order. We prioritise faster delivery wherever possible and are actively improving our shipping network, with the aim of reducing delivery times to under two weeks by November 2026.

If your order hasn’t arrived after 21 business days—or you’re unable to track it—please contact us at support@umicellar.com, and we’ll help resolve it.

Tracking Your Order

Once your order ships, you'll receive a second email with your tracking number and a link to follow its progress. If you haven't received a shipping confirmation after 7 business days, please email us at support@umicellar.com and we'll look into it.

Order Acceptance & Verification

Every order is subject to acceptance. In some cases, we may need to hold or cancel an order — for example:

• Verification requests. To protect against fraud, we may ask you to confirm your identity, address, or payment details before processing. This may include an ID check, proof of address, or bank verification.

• Suspected fraudulent use. If we suspect a card is being used without authorisation, we reserve the right to cancel the order directly.

• Pricing errors. We work hard to keep pricing accurate, but occasionally errors occur. If an item is mispriced, we may contact you for instructions or cancel the order and notify you.

We reserve the right to refuse or cancel any order at any time — including after the order has been confirmed and your card charged. If we cancel an order, we'll refund your payment in full.

Need Help?

Email: support@umicellar.com
Address: 51 Ubi Avenue 1, #05-13, Singapore 408933
Business Hours: Monday–Friday, 8:00 AM – 4:00 PM (SGT)

We aim to respond to all support inquiries within one business day.